16. Premium Membership Travel Platform

• Challenge: 2.2M+ MAU Fortune 500 platform with low conversions and mobile usability issues
• Impact: $16M monthly revenue growth via 80% conversion improvement + 26-point SUS score elevation
• Technical Scope: Mobile-first redesign, WCAG 2.2 AA compliance, multi-brand design system, PCI compliance
• Roles: Executive Director of Product Design, Strategist, Product Management Leader, Program Manager, Project Manager, Research, Designer, Performance Marketer, Merchandising
• Related Accomplishments & Case Studies:
• $200M in Pipeline Revenue < 6 Months
• $16M monthly revenue increase with membership program redesign
• Detailed Case Study

15. VixxoLink Web Service Provider Admin

• Challenge: Failed agency implementation requiring complete project reboot
• Impact: $2M-$10M monthly revenue through operational efficiency and 40% invoice error reduction
• Technical Scope: Enterprise facilities management, real-time IoT analytics, automated workflow coordination
• Roles: Senior Director of Product Design, Director of Product Management, Strategist, Project Manager, Research, Designer, Innovator

14. VixxoLink Mobile Service Provider

• Challenge: Field service inefficiencies limiting daily site capacity
• Impact: Enabled +1 additional site visit per day through predictive features and data entry optimization
• Technical Scope: Offline-capable mobile platform, machine learning for coffee/espresso equipment, REST APIs

13. VixxoLink Client Service Console

• Challenge: Fortune 500 clients needed transparent service delivery monitoring
• Impact: Enhanced client retention through real-time visibility and streamlined financial controls
• Technical Scope: PowerBI dashboards, microservices architecture, embedded analytics platform

12. Control Cost Management

• Challenge: $100M+ construction projects lacked real-time budget variance tracking
• Impact: 60% human labor reduction, 75% user error reduction through automation
• Technical Scope: Azure cloud migration, SignalR real-time updates, predictive cost forecasting
• Roles: Senior Manager of Product Design, Interaction Design & Patterns Subject Matter Expert (SME), Research SME, Product Owner, Project Manager

11. Estimate Cloud

• Challenge: Complex financial data overwhelmed project managers in high-pressure environments
• Impact: 81+ SUS score for enterprise launch, 20% user error reduction projection
• Technical Scope: Material Design foundation, cloud-based estimating, legacy platform migration

10. Estimate Bid Assist

• Challenge: Construction bidding processes prone to human error and inefficiencies
• Impact: 50% time savings projection with $2M monthly revenue opportunity
• Technical Scope: Automated takeoff calculations, 3D progress integration, workflow optimization

2015-2015 | Heat Software

acquired Lumension (Contract)

9. Cloud Patch Manager

• Challenge: Enterprise security patch deployment required manual intervention and system downtime
• Impact: Automated, low-intervention patch management with compliance monitoring
• Technical Scope: Intelligent agent mesh networking, mobile-responsive admin portal, SaaS OEM platform
• Roles: Sr. UX Designer, UX Manager, Product Manager

8. Real Estate Insights Platform MVP

• Challenge: Homebuyers lacked agent expertise beyond standard MLS data in competitive markets
• Impact: 6-month Chicago pilot launch with agent-buyer matching algorithm
• Technical Scope: Social platform integration, real estate professional knowledge capture, contract management
• Roles: Sr. UX Designer, Product Owner, Scrum Master, Researcher

7. LEMSS MDM Admin Module

• Challenge: Enterprise mobile device management during BYOD adoption acceleration
• Impact: Comprehensive security policy enforcement across distributed organizational devices
• Technical Scope: Multi-platform device control, real-time monitoring, enterprise compliance
• Roles: UX Designer, Product Owner, Scrum Master, Researcher

6. MDM iOS App

• Challenge: Secure iOS device management within enterprise environments
• Impact: Unified interface for diverse mobile devices with security policy enforcement
• Technical Scope: Native iOS development, enterprise security integration, remote management

5. MDM Android App

• Challenge: Android device diversity requiring standardized enterprise management
• Impact: Scalable device management during critical enterprise mobile adoption phase
• Technical Scope: Cross-platform compatibility, security protocol implementation, device monitoring

4. MDM Cloud Communication Service

• Challenge: Real-time device monitoring across distributed enterprise mobile deployments
• Impact: Cloud-first architecture enabling remote management and compliance reporting
• Technical Scope: Real-time communication protocols, cloud infrastructure, automated security updates

3. ACCPAC (Sage 300) Accounting

• Challenge: On-premise accounting system requiring cloud migration during global rebranding
• Impact: Intuitive cloud experience for AR, AP, Controller roles across SMB and enterprise markets
• Technical Scope: Cloud platform migration, role-based interface design, enterprise accounting workflows
• Roles User Experience Interaction Designer, Researcher

2. Sage CRM & ERP Connector

• Challenge: Disparate front-office CRM and back-office ERP systems requiring integration
• Impact: Real-time demand and inventory data across all users via bi-directional sync
• Technical Scope: Cross-platform data synchronization, automated workflows, cloud integration platform

1. ACT! v7.0

• Challenge: Flat-file CRM database requiring modern Microsoft platform migration
• Impact: SQL backend transformation with new user experience for small business market
• Technical Scope: Database architecture overhaul, Microsoft platform integration, retail product launch